Terms and Conditions for Aries Concierge Limited

1. Purchase, Cancellations, and Refunds

1.1 Aries Concierge Limited strives to ensure all package features are consistently available to the customer. Should any feature become unavailable, we will make earnest attempts to fulfil prior commitments. However, we are not liable for third-party actions or circumstances beyond our control. If entry to an event is denied through no fault of the customer, a full refund will be processed within 10 business days.

1.2 All purchases are final and non-refundable. If a cancellation occurs due to the customer’s fault after Aries Concierge Limited has already secured tickets, the customer agrees to reimburse the full cost of those tickets.

1.3 Refunds are only granted if Aries Concierge Limited fails to secure event tickets. If the customer attends an afterparty associated with the event, the cost, as determined by Aries Concierge Limited, will be deducted from any refund. Full refunds will issued within 10 business days if the event is cancelled or tickets are not honoured through no fault of the customer.

1.4 Occasionally, if agreed upon, Aries Concierge Limited will attempt to resell cancelled tickets. If successful, the customer will be refunded the lesser of 80% of the resale price or 80% of the original purchase price.

1.5 Admission Procurement is subject to the following:

1. a) Aries Concierge Limited specialises in granting access to exclusive events, which may include tickets, invitations, or guest list entries. These admissions are not typical retail offerings, but rather exclusive accesses obtained through specialised channels. The pricing of these admissions reflects not only the inherent value of the unique event access but also encompasses the service charges for our expertise, effort, and resources employed in securing them. 

1. b) Ticket prices are determined by market conditions and are not set by Aries Concierge Limited.

1.6 Event Cancellations or Delays:

Aries Concierge Limited shall not be held liable for any cancellations, postponements, or delays of events caused by the venue or due to circumstances beyond our control, including but not limited to accidents, Acts of God, riots, strikes, labour difficulties, epidemics, actions by public authorities, or other unforeseeable events. In the unfortunate event that an event is cancelled by the venue, Aries Concierge Limited commits to issuing a full refund to our clients within 10 business days of the cancellation notification.

1.7 We reserve the right to withdraw services and will issue a full refund within 10 business days if we are unable to fulfil a request.

1.8 If we cannot meet a request, the customer will be notified as soon as possible and a full refund will be issued within 10 business days.

2. Liability

2.1 Aries Concierge diligently delivers services with reasonable care and skill, following client instructions as closely as possible. When providing third-party goods or services, we act solely as an intermediary, carefully selecting suppliers and ensuring orders align with client preferences. However, Aries Concierge does not endorse or provide recommendations for any third-party goods or services.

2.2 Aries Concierge Limited’s responsibility is limited to delivering the package as specified in the invoice or online payment confirmation. While we endeavour to provide accurate additional event details through emails or calls, we are not liable for any inaccuracies in this supplementary information unless it impedes the client’s ability to attend the event.

2.3 Client and Supplier Relations:

Aries Concierge Limited, as an agent, connects clients with third-party suppliers. Clients’ rights are directly with these suppliers. While we strive to ensure service accuracy, we’re not liable for third-party actions or inaccuracies, except when they prevent event attendance.

2.4 Nature of Tickets:

Tickets from Aries Concierge Limited may include guest list names, e-tickets, or physical tickets. Clients’ dealings with third-party suppliers are independent, and Aries Concierge Limited disclaims liability for third-party actions, unless arrangements were made through us.

2.5 Liability Limitations:

2.5.1 Our liability is confined to negligence causing death or personal injury.

2.5.2 We are not liable for losses arising from services or reliance on third-party goods, except for inaccuracies that impede event attendance.

2.5.3 Liability for client errors in instructions is also disclaimed.

2.5.4 Our maximum liability is capped at the value of the services provided by Aries Concierge Limited.

2.6 Compensation for Ticket Substitutions:

If event tickets are substituted for a different category, clients will receive a refund for the price difference, plus a goodwill gesture. Our liability for breaches is limited to the service value.

2.7 Credit Card Processing Fees

Aries Concierge Limited reserves the right to apply a credit card processing fee for payments made via credit card. This fee will range between 1.5% to 3.5%, depending on the type of card used. This fee covers the costs imposed by our payment processor and will be clearly indicated at the time of payment. Clients are encouraged to consider alternative payment methods, which may not incur these additional fees.

2.8 Booking Confirmation Liability:

In relation to bookings confirmed under Section 6, Aries Concierge Limited’s liability is limited to situations where a confirmed package becomes unavailable or changes post-payment clearance. In such cases, as detailed in Section 6.3, our responsibility is to offer an alternative package or a full refund. Aries Concierge Limited disclaims any further liability for losses or damages arising from changes in package availability.

2.9 Compliance with Law:

“This section’s provisions are applicable as allowed by law.”

3. CONFIDENTIALITY 

3.1 Agreement Confidentiality:

The contents and terms of this Agreement are confidential between the parties. Unauthorised disclosure constitutes a material breach.

3.2 Confidential Information and Usage:

Parties will exchange confidential information, defined as documentation from Aries Concierge Limited to the Client, including invoices, contracts, and this document. Usage of this information is solely for services under this Agreement. Disclosure within each party’s organisation is limited to those with a need to know and requires written consent for any third-party sharing. Confidentiality obligations extend to employees and agents. Unauthorised disclosure, discussion, or disparagement about Aries Concierge Limited, its operations, representatives, or the client’s dealings with Aries Concierge Limited is prohibited and considered a material breach.

3.3 Restrictions on Information Sharing:

Terms, conditions, and existence of this Agreement are strictly confidential. Disclosure is allowed only with mutual written consent, to accountants or attorneys, or if required by court order. Communication with media or public entities about this Agreement is forbidden.

3.4 Purchase Integrity:

Tickets must be purchased in good faith, not for entrapment purposes. Clients are liable for costs incurred through dishonest purchasing.

4. Interest on Late Payments

4.1 Interest Rate on Overdue Accounts:

Aries Concierge Limited reserves the right to apply an interest charge of 2.5% per month over the base rate, compounded monthly, on all overdue accounts.

5. Availability

5.1 Offerings Subject to Availability:

All services and offerings provided by Aries Concierge Limited are subject to availability at the time of booking.

6. Booking Confirmation and Payment

6.1 Bookings are acknowledged as confirmed upon verbal or written agreement through any communication channel, including phone calls, emails, or messaging platforms. Once a booking is confirmed, it becomes subject to the non-refundable policy as outlined in 1.2.

6.2 Finalisation of bookings is subject to the clearance of payment into Aries Concierge Limited’s bank account. This applies to payments made via credit card or any other means where there may be a delay in fund transfer.

6.3 In the event that the confirmed package becomes unavailable or undergoes significant changes prior to the client’s payment has cleared but before final booking, Aries Concierge Limited will notify the client promptly. The client will then have the option to accept an alternative package, if available, potentially involving additional costs, or receive a full refund.

6.3 In the event that the confirmed package becomes unavailable or undergoes significant changes either before or after the client’s payment has cleared but prior to the final booking confirmation, Aries Concierge Limited will notify the client promptly. The client will then have the option to accept an alternative package, if available, potentially involving additional costs, or receive a full refund. In the case of a refund, Aries Concierge Limited reserves the right to deduct any reasonable costs incurred, including credit card processing fees, from the refund amount.

6.4 Aries Concierge Limited endeavours to maintain the availability of all confirmed packages but cannot guarantee this availability due to potential changes that are out of our control.

7. Acceptance of Terms

7.1 Booking with us constitutes acceptance of these terms and conditions.

8. Governing Law

8.1 These terms are governed by English law and are subject to the jurisdiction of the English courts.

Please consult your legal advisor for a comprehensive review of these terms and conditions.